FAQ

Frequently Asked Questions

Got questions? We've got answers. If you don't find what you're looking for here, feel free to contact us.

Sizing

How do I find my size?
Each product page includes a detailed size chart in the description. We recommend measuring yourself and comparing to the chart before ordering, as sizing can vary by style. When in doubt, size up.

Do your clothes run true to size?
Most of our pieces run true to size, but some styles have a more fitted or oversized cut. Check the individual product description for fit notes.

Materials & Quality

What materials are your clothes made from?
Material details are listed on each product page. We source pieces that balance style and quality — if you have specific questions about a material, reach out and we'll help.

How should I care for my items?
Care instructions are included on the product label. When in doubt, cold wash and air dry to keep your pieces looking fresh longer.

Returns & Exchanges

What is your return policy?
Please review our full Refund Policy for details on eligibility, timeframes, and how to initiate a return.

Can I exchange an item?
We process exchanges on a case-by-case basis. Contact us as soon as possible after receiving your order and we'll work with you to find the best solution.

What if my item arrives damaged or incorrect?
We're sorry if that happened! Please contact us within 7 days of delivery with your order number and photos of the issue, and we'll make it right.

Order Tracking

How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. Allow 3–5 business days after shipment for tracking to update. If you haven't received a tracking email, check your spam folder or contact us.

My tracking hasn't updated in a while — what should I do?
Tracking can sometimes stall during international transit or customs processing. If it hasn't moved in more than 10 business days, please reach out and we'll investigate.

Shipping

How long does shipping take?
Check our Shipping & Delivery page for full details on processing times, delivery windows, and the countries we ship to.

Orders & Payment

Can I cancel or modify my order?
Orders are processed quickly, so please contact us immediately if you need to make a change. We cannot guarantee modifications once an order has been submitted.

What payment methods do you accept?
We accept all major credit cards and any payment methods shown at checkout.